Front Desk Job Description

Peppertree Inn is looking for friendly, detail oriented, and hard-working Front Desk Hosts to join our team! We are looking for  full-time and part-time team members. 

About Us: we strive to provide the best view and best guest experience.
The Front Desk is the center of most guest contact at the hotel, and so this position works with all departments, and even encompasses some food and beverage handling (we're happy to train). This position includes concierge duties, and often requires problem solving with tact and sincerity in order to address guest issues. 

Essential Duties and Responsibilities

• Assist with all incoming phone calls. Help guests with making and modifying new reservations, and any questions about the hotel and area. 

• Warmly welcome and check-in guests, offering an introduction to the hotel and amenities. Assist guests with check-out, practicing proper billing and cash handling procedures. 

• Multi-task fluidly, and prioritize tasks in order to best meet guest and hotel needs. 

• Help respond to any guest issues during their stay, delivering amenities as needed and communicating appropriate requests to Housekeeping and Maintenance departments. 

• Assist housekeeping with laundry when needed 

• Answer inquiries about local area attractions, restaurants, and tours. Recommend and arrange tours and other special arrangements as requested. 

• Maintain the front desk and lobby in a clean, organized manner. 

• Quickly respond to guest requests in a timely, efficient, and friendly manner. 

• Responsibly manage the front desk bank and use proper cash handling procedures.

• Communicate to Manager any guest or reservation issues that need follow-up. 

• Work in a safe manner to prevent personal injury or injury to others. 

• Watch for safety hazards and reporting any problems immediately to management.

Qualifications and Desired Skills

• Previous customer related experience is preferable 

• Excellent communication skills

• Availability for weekend shifts desired 

• Strong interpersonal and problem solving abilities

• Highly responsible & reliable

• Ability to work well under pressure in a fast paced environment

• Ability to work cohesively with fellow colleagues as part of a team

• Ability to focus attention on guest needs, remaining calm and courteous at all times

Physical Aspects of Position include but are not limited to the following:

• Occasional standing and walking throughout shift

• Occasional lifting and carrying up to 50 lbs

• Occasional kneeling, pushing, pulling, lifting

• Occasional ascending or descending stairs

Peppertree Inn is an Equal Opportunity Employer and welcomes applicants and employees of all backgrounds. M/F/D/V/SO